Here's a step-by-step overview of what happens when a family contacts Georgia B. Divine Care for home care services—from the first call to the start of care:

1. Initial Contact: A family member or potential client contacts us by phone, email, or our website. We gather basic information: name, contact details, general care needs, and the urgency of services.
2. Care Consultation & Needs Assessment: We schedule a free, in-home or virtual consultation with the client and family. During the consultation, we assess Activities of Daily Living (ADLs) support needed, medical conditions and mobility, cognitive or memory-related concerns, household support needs, and client preferences.
3. Care Plan Development: Based on the assessment, our care coordinator creates a personalized care plan tailored to the client's specific needs and routines. We review the plan with the family and make any adjustments.
4. Matching the Right Caregiver: We carefully match the client with a qualified caregiver based on skills, experience, personality fit and scheduling availability. All our caregivers are trained, background-checked, and meet Kentucky state requirements.
5. Service Agreement and Documentation: We review and sign a Service Agreement outlining scope of services, care schedule, rates and billing, and client and agency responsibilities. We gather necessary documents including consent forms, emergency contacts, and HIPAA authorization.
6. Caregiver Orientation: The caregiver is briefed on the client’s care plan, preferences, and any specific protocols (medication reminders, safety precautions, etc.). We ensure the caregiver is prepared to start confidently and respectfully.
7. Care Begins: Care services officially begin on the agreed start date. Our staff checks in after the first visit and continues regular supervision to ensure care quality.
8. Ongoing Support & Communication: We maintain regular communication with the family. Supervisors perform periodic home visits and update care plans as needed. Adjustments are made quickly if care needs change.

Here’s what sets Georgia B. Divine Care apart from other home health agencies:

1. Truly Personalized Care Plans: We don’t believe in a “one-size-fits-all” approach. Every care plan is customized to the unique needs, preferences, and routines of each client, ensuring they feel comfortable, respected, and valued.
2. Rigorous Caregiver Matching: We take the time to carefully match caregivers not just by skills but also by personality and interests, so clients build genuine, trusting relationships with the people who assist them.
3. Hands-On Family Involvement: We actively involve family members throughout the process — from assessment to ongoing updates — so everyone feels informed, involved, and confident in the care being provided.
4. Local Expertise and Commitment: Being based in Hopkinsville and the surrounding communities means we deeply understand the local resources, healthcare providers, and cultural nuances, allowing us to navigate and coordinate care effectively.
5. Consistent Supervision and Quality Assurance: Our team regularly supervises caregivers, conducts home visits, and solicits client feedback to maintain high standards and quickly address any concerns.
6. Compassion-Driven Approach: Our core values emphasize dignity, empathy, and respect. We treat every client like family, focusing on enhancing quality of life, not just completing tasks.
7. Transparent Communication: We keep communication open and honest with families, providing timely updates and being readily available for questions or changes in care needs.

Ensuring a smooth and comfortable transition for new clients and their families is a top priority at Georgia B. Divine Care. Here are the key steps we take:

1. Thorough Pre-Admission Assessment: We start with a detailed in-home or virtual assessment to understand the client’s physical, emotional, and social needs. We listen carefully to the family’s concerns and preferences to tailor the care plan accordingly.
2. Clear Communication and Education: We explain every step of the process to both clients and families—what to expect, how care will be delivered, and who will be involved. We answer all questions honestly and provide written materials if desired.
3. Caregiver Introduction and Matching: We introduce the chosen caregiver(s) to the client and family before services officially begin. Whenever possible, we arrange a meet-and-greet or trial visit to build rapport and ease any anxieties.
4. Gradual Transition Plan: We can start with shorter visits or flexible scheduling to help clients adjust comfortably. This allows time to build trust and refine the care plan based on real-time feedback.
5. Family Involvement and Support: We encourage families to be involved in the transition, whether that means helping with initial visits or being present to observe. We also provide ongoing support and are available to address any concerns promptly.
6. Regular Follow-Up and Adjustments: After care begins, supervisors check in frequently to ensure the client is comfortable and the caregiver is meeting expectations. We adjust the care plan or caregiver match as needed to optimize the experience.
7. Emphasis on Emotional Well-being: We recognize that change can be stressful, so we focus on creating a warm, respectful, and reassuring environment. Our caregivers are trained to be patient, empathetic, and attentive to emotional cues.

Tailoring care plans to each individual is central to what we do at Georgia B. Divine Care. Here’s how we make sure each plan fits perfectly:

1. Comprehensive Initial Assessment: We conduct an in-depth evaluation of the client’s physical health, medical conditions, cognitive status, daily routines, and personal preferences. We also speak with family members and any involved healthcare providers to gather a full picture.
2. Understanding Personal Preferences and Lifestyle: We learn about the client’s hobbies, habits, cultural background, and social needs. This helps us design care that supports not just physical needs but also emotional and social well-being.
3. Collaborative Care Planning: We develop the care plan in partnership with the client and their family, ensuring their goals, comfort levels, and priorities are central. This collaborative approach empowers clients and builds trust.
4. Flexible and Dynamic Plans: Our care plans are living documents — we regularly review and adjust them based on changes in health, feedback from the client, family, and caregiver observations. This flexibility ensures the plan evolves with the client’s needs.
5. Specific Service Customization: Whether the client needs assistance with ADLs (like bathing or medication reminders), specialized dementia care, or just companionship, we specify services precisely. We also accommodate unique needs like language preferences, dietary restrictions, or religious practices.
6. Matching Caregivers to Client Needs: We assign caregivers whose skills, experience, and personality best fit the client’s care plan and preferences. This match enhances comfort, trust, and effective care delivery.